Frequently Asked Questions
Do the figures come assembled?
Do the figures come assembled?
Yes, our figures come pre-assembled, as they should be.
Unlike copies, we believe in providing our customers with ready to use products of the highest quality
How long does shipping take?
How long does shipping take?
Shipping usually takes 1 to 2 weeks. In times of high order volume, it may take an extra week. Every package is fully insured and carefully packed to make sure it gets to you safely.
How long does it take to prepare my order?
How long does it take to prepare my order?
Most orders are prepared within 2 to 3 business days. If we’re experiencing a surge in demand, it may take a little longer. We work hard to get your order out fast while maintaining the quality our figures are known for. Thanks for your patience and support!
Can I customize my figure?
Can I customize my figure?
Absolutely! Our figures are built with fully interchangeable parts, so you can mix, match, and pose them however you like. It’s perfect for creating original looks, poses, and characters.
Can I return my order?
Can I return my order?
Yes! You have 30 days from the day you receive it to return any unused items in their original condition.
If something shows up damaged, contact us right away so we can fix it. For more info, check out our Return Policy.
When will I get my refund?
When will I get my refund?
Refunds go back to your original payment method. For credit or debit card payments, expect it to appear in your account within 10 business days after we process the return.
What if my order never arrives?
What if my order never arrives?
If your order hasn’t shown up, don’t worry. Contact us and our team will make sure your issue gets resolved as quickly as possible.